Service Design
Service design is the creation of service concepts and the organization of service components. Service design provides solutions for complex challenges which require analytic and need-oriented management.
Servicebroker analyzes your challenges with you, develops a solution process for you, and implements your plan using selected providers with proven service quality.
The goal of our service design, apart from the implementation of concrete solutions, is the optimization of solution strategies, achieved by harmonizing the relationships between the people and machines involved in the solution process.
Bad service is frustrating
According to a current study* 82% of polled consumers find it extremely frustrating to speak with a service associate who cannot provide an answer. Over 90% share this negative experience with other people, and over 25% in the internet.
*Accenture 2009 global Consumer Satisfaction Report
Creation of Service Concepts
Good customer service leads to customer satisfaction. Enthusiasm and a long-lasting good image can however, only be attained through positive and unexpected service experiences. Servicebroker arranges need-oriented service concepts with concrete solutions to accompany you and your projects with a continuous solution process. We call that service care, as well as an effective instrument in your relations management.
